Information We Collect
We at trimthetree.net understand that you value your privacy, and we are committed to providing you with a safe, secure environment for all your shopping needs. We collect and store various types of information depending on how you use our site. For example, we collect information you provide when you place an order, send us an e-mail or call us. The information provided to us will not be sold or distributed in any way. This information may include your:
- Phone #
- E-mail Address
- Mailing Address
- Billing Address privacy
What We Do With Your Information
From time to time, we may send out an e-mail and direct mail to our customers about products or events that we think may be of interest to them. To unsubscribe from these offerings, please email us with the word UNSUBSCRIBE in the subject box.
Providing a secure shopping environment is one of our highest priorities. When our order form asks you to enter personal information, that information is protected by our servers.
Please type carefully in the order you wish names to appear from left to right on the decoration. Please refer to the item of your choice sample shown on our products page and add any extra details or notes in the space provided. Complete the form with care, checking the spelling of each name/message to ensure personalisation is correct and you are not disappointed when you receive it. Also, please advise if you want the year to be included. Make sure you check the “confirmation of order” box in order for us to proceed. We will try to accommodate all requests; however, it will not always be possible due to space, we will endeavour to contact you if we have any queries/questions.
Return & Refund Policy
We cannot cancel an order, make changes to personalisation or exchange an item already personalised once your order has been placed and you have checked the box confirming the personalisation indicated by you is correct. However, we want you to be 100% happy with your purchase from nameme.ie therefore if, for any reason, you are not satisfied with your purchase kindly contact us and we will be happy to assist you. If we make a mistake, we will be happy to replace the item or issue a refund once we are advised by email or telephone within 48 hours of receipt, and, the original item has been returned to us, and, received by us, within 5 working day. Your refund will also include your return postage costs. Your refund will be processed within 30 days from email stating we agree to refund you.
Please request and keep a receipt of postage from your post office.
Every effort has been made to ensure that all information on this website is correct. We reserve the right to add, change, update or delete product information without prior notice. We take pride in selling The Best in Personalised Products and delivering your gift selection on time and with style.