Terms & Conditions

We cannot cancel an order, make changes to personalisation or exchange an item already personalised once your order has been placed and you have checked the box confirming the personalisation indicated by you is correct.

However,  we want you to be 100% happy with your purchase from therefore if, for any reason, you are not satisfied with your purchase kindly contact us and we will be happy to assist you.

If we make a mistake, we will be happy to replace the item or issue a refund once we are advised by email or telephone within 48 hours of receipt, and, the original item has been returned to us, and, received by us, within 5 working day. Your refund will also include your return postage costs and be refunded within 30 days of email from accepting to return the funds.

Please request and keep a receipt of postage from your post office and send it to

Every effort has been made to ensure that all information on this website is correct. We reserve the right to add, change, update or delete product information without prior notice. We take pride in selling The Best in Personalised Products and delivering your gift selection on time and with style.